sonicwall netextender disconnects when browser open

The majority of users connect via wireless LAN (WLAN) or Wi-Fi, and although it is becoming rarer for VPN software to lose connection due to poor Wi-Fi signal strength, it is a potential cause. If users are allowed to connect to the VPN from anywhere except a specific location, such as their local coffee shop, it could be that the internet connection at that location is blocking VPN access.Īnother way to determine the root cause of the VPN issue is to ask the user to connect to the VPN using a wired connection. Assess the userįirst, determine the user's location. When troubleshooting VPN session timeout or lockout issues, it's critical to isolate the problem to ensure faster and easier remediation. Steps to troubleshooting VPN timeout causes

The user's VPN software needs to be updated.

The user's firewall or router settings could block VPN access.

The VPN provider's DNS server stops responding.

The internet connection at a certain location blocks VPN access.

Potential VPN timeout issues include the following:

Sonicwall netextender disconnects when browser open